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Please carefully read, understand, and accept the following conditions of booking before signing and returning this form. By submitting this completed form, you acknowledge that you have read, understood, and agreed to these conditions, thereby entering into a contractual agreement for this booking. Upon receipt of the completed booking form, we will provide written confirmation of your booking. If you receive this confirmation and have not contacted us, please notify us promptly by calling 0203 974 6950.
Wren Healthcare Clinical Skills Academy offers theory-based training as well as classroom-based practical skills training. Please note that Wren Healthcare does not provide clinical sign-off or assess the practical competency of its learners. It is the responsibility of each learner to undergo competency assessment and receive sign-off from a qualified mentor with practical experience, taking into account the guidelines of accountability and delegation. Our training programs are CPD accredited and align with the latest guidance at the time of delivery.
During face-to-face training, it is important that all learners arrive promptly at the designated start time. Any attendees arriving after 45 minutes from the scheduled start time will be unable to join the session and will be turned away. Please note that late arrivals beyond the 45-minute mark will be unable to achieve the intended learning outcomes of the course.
When attending virtual training, it is essential that all participants join the session promptly at the designated start time. If a course is delayed by more than 45 minutes due to late participant arrival or technical difficulties, the training session will be cancelled, and the full charge will still apply. Please note that learners arriving after the 45-minute mark will be unable to achieve the intended learning outcomes of the course and will not be allowed to join the session.
For both face-to-face and virtual training, learners who miss more than 45 minutes of any training session will be classified as ‘Did Not Attend’ (DNA) and will not receive a certificate of attendance. Attendance for a sufficient duration is necessary to meet the requirements for certificate eligibility and ensure the achievement of intended learning outcomes.
After receiving your enquiry, we will assign an experienced educator specializing in the topic(s) you have selected to ensure the highest standard of training facilitation. Please note that making adjustments to the training course topics may not always be possible at short notice. If you require a change of topic, we kindly request that you provide a minimum of 15 working days’ notice. Please be aware that such a change may result in a different educator being assigned and a potential adjustment to the training date. We reserve the right to reject any requests for course adjustments.
The maximum number of learners for our training courses is 10, unless prior written permission is granted to accommodate a larger group. Any additional learners attending without authorisation will be subject to a charge of £45.00 per learner.
Wren Healthcare retains full ownership of all Intellectual Property Rights pertaining to the contents of the training courses. This includes, but is not limited to, training materials, presentations, handouts, and any other resources provided. The provided resources are accurate and up to date at the time of delivery, reflecting the latest knowledge and industry standards.
Two days prior to the course commencement date, all necessary training equipment will be delivered to your site via courier. The equipment will be scheduled for collection the day after the training. Please ensure that the equipment is prepared and ready for collection at the designated time. Wren Healthcare will provide all necessary equipment in good working order. By signing and returning this form, you accept full responsibility for the safe storage and appropriate transfer of any equipment supplied by Wren Healthcare. You will be liable for the equipment throughout the duration it is under your care. Please note that any damage or loss of equipment will incur charges. Once the equipment is returned to Wren Healthcare, it will be thoroughly inspected for any damage or faults. In the event that any damage or faults are identified, you will be promptly notified.
Clients are responsible for ensuring reliable internet access during both virtual and on-site training sessions. It is essential for participants to have a stable internet connection for virtual sessions.
Learners who attend a training course will receive a certificate of completion within 7 days, confirming their attendance and achievement of classroom-based training. The certificate will specify the learning outcomes attained during the training. It is crucial to note that all training must be followed up by an assessment of competence in a practice environment before learners engage in independent practice. Compliance with local policies and procedures is mandatory to ensure patient safety.
Certificates will be sent via a secure download link to the booking contact, granting access for 90 days. Learners desiring a direct copy of their certificate should inform the on-site educator and provide a valid email address or contact csa@wrenhc.com to request a copy certificate.
Please be aware that we reserve the right to withhold certificates until payment for the training course has been received. Additionally, if copy certificates are requested after 5 months from the date of training, a charge of £5.00 per certificate will be incurred.
Wren Healthcare reserves the right to cancel or adjust a training date in the event of unforeseen circumstances. Examples include an unexpected illness or a bereavement affecting an educator, or severe weather conditions impeding their ability to attend the site on the specified date and time. Our dedicated team of educators is committed to delivering training with minimal disruption. In such cases, we will make reasonable efforts to provide advance notice, and offer a solution such as alternative dates for the training. We will strive to find a suitable replacement educator or, if applicable, offer virtual training. If a replacement is unattainable, we will notify the booking contact and venue contact provided at the point of booking and offer to reschedule the training. We will send written confirmation of the cancellation to the booking contact and attempt to contact the site of training. We understand the importance of your training experience, and our team will work diligently to keep you informed and provide updates immediately.
In the event of a suspected or confirmed COVID-19 outbreak on the site of training, outbreak will be defined as two or more confirmed cases or clinically suspected cases with illness onset dates within 14 days of individuals associated with outbreak setting. Notification of the outbreak is the responsibility of either the booking contact or venue contact. Wren Healthcare emphasises adherence to local health authorities’ recommendations, including the provision of appropriate personal protective equipment (PPE), ensuring a suitable training room with ventilation is available, and implementing any other necessary safety precautions to create a secure environment. Recognising our duty of care, we will work with you to ensure our educators deliver training in an environment that reduces the risk of infection for the specific site and any other potential sites, particularly when interacting with potentially vulnerable people.
Upon receiving notification of an outbreak, a comprehensive risk assessment will be conducted, and you may be asked to implement safety precautions to mitigate the risk. If the risk assessment results in the necessity to cancel the training, this decision will be bound by our cancellation terms, as outlined below, and you may incur a charge. The training will proceed unless the outbreak is severe or poses an immediate threat to the welfare of our educators. Notification of a suspected or confirmed COVID-19 outbreak should occur at least 4 days prior to the training event, allowing for appropriate measures and considerations to be taken. This approach aims to balance the importance of safety with the continuation of training, providing clear guidelines for response and collaboration in the face of a potential COVID-19 outbreak.
Cancellation fees will apply once this form has been signed and returned, regardless of whether course fees have been paid. All cancellation requests must be submitted in writing to csa@wrenhealthcare.co.uk.
The following cancellation terms apply:
Cancellations or reschedule requests made more than 14 working days in advance of the training course date will not incur any charges.
An invoice will be issued after the training session has been delivered and will be dated the date of the training session. Payment of the invoice is due within 30 days of receipt. Late payments may incur a late payment charge of 8%. If you are unable to make payment within this time frame, please inform us in writing as soon as possible.
To ensure timely payment, please settle the course fees immediately upon receiving the invoice. Payment can be made via credit/debit card or bank transfer.
Please note that we reserve the right to place your account on hold and cancel any upcoming sessions in the event of late payment. Certification may be withheld until payment is received.
Last Review: 08/01/2024.
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